Free standard shipping on orders over $99
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Step 1Let the lower pole sections drop downward naturally | Step 2Pull the uppermost pole section down over the inner pipe | Step 3Pull section down by using a little strength until you hear the silver button popup "CLICK". (Important step !!!) To find the silver button, which much like the one you'd find on an unbrella. You may find a bit of resistance, but keep pulling until you hear the "Click" of the button. | Step 4Now, Loose the Outerlock tab and adjust the pole to your desired length. Do not to exceed [STOP] line |
When Unfold Trekking PolePull down by using a little strength when using. Heard the silver button popup "click". It is locked and ready to use. Tips: The Location of the Silver button is about 6.7 inch far away from " PULL" logo | When Fold Up Trekking PoleFirstly, pull the "silver section" over the silver button a little, and then Press the button and push it up. Then the Trekking Pole ready to fold up. | Outer-lock detailsUnlocked position: To adjust the length Tension Adjustment: If you feel a little loose or tight, here to adjust it. Locked Position: Ready to use |
Frequently Asked Questions:
1)Is it hard to assemble?
After having pulled the hidden silver button out(Important), you will find it very easy to operate. If it is the first time to use the collapsible trekking pole, please watch the videos under the picture or assemble steps on detail page and instructions which come with the product before use it.
2) How to make the silver button pop out?
The silver button is hidden in the second section, pull this out in the "PULL" arrow direction. To find the silver button, which much like the one you'd find on an umbrella. You may find a bit of resistance, but keep pulling until you hear the "Click" of the button.
3) How do I adjust the desired height?
Suitable trekking pole length = your height x 0.7. The adjustment range is 105-125 cm, and the suitable body height range is 5′3″- 6′2″ /160-187CM
4) Why can the trekking pole handle be detached?
To adjust the height flexibly and to store trekking pole in your backpack or luggage easily, we designed the handle to be detachable. It is not a defective product.
5) What if the outer-lock is not locking tightly?
If the Outer-Lock is too tight or too loose, there is a small screw(tension adjustment) to adjust the tightness.
Tip: When adjusting the tightness, please leave the Outer-Lock in an unlocked position so easily rotate the small screw.
6) What's included in the packaging
1 pc trekking pole, 1x pouch bag,1 x user guide, 1x mud basket, 2 pcs replacement tips
If there is any other questions, please feel free to send us emails. We will be always here for you and try our best to solve it.
Product Description:
Features:
Specifications:
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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